Question
(2 Marks)
3. (a) State THREE (3) cultural differenceshat exist in the work environment.
(3 Marks)
(b) Explain how ONE (1) of the cultural differences stated in 3(a) can affect working
relationships.
(2 Marks)
4. Misunderstandings and conflicts arise often in the work environment.
(a) State THREE (3) causes of conflicts or misunderstandings.
(3 Marks)
(b) Give TWO (2) examples of nonverbal communication that are consistent across
Cultures.
(2 Marks)
5. (a) State the meaning of the acronym TEAM
(1 Mark)
Answer
3. (a) Examples of cultural differences in the work environment include communication styles, attitudes towards hierarchy, and approaches to problem-solving.
(b) Communication styles can affect working relationships as different cultures may have varying levels of directness or indirectness in their communication. This can lead to misunderstandings or offense if not understood and respected.
4. (a) Causes of conflicts or misunderstandings in the work environment can include differences in communication styles, conflicting goals or priorities, and personality clashes.
(b) Examples of nonverbal communication that are consistent across cultures include facial expressions and body language.
5. (a) TEAM stands for Together Everyone Achieves More.