Question
Julie places her previously purchased coat on the counter with the receipt. She has
seen that the coat is now 30% off the price that she paid three weeks ago. The store
has a 14-day sales price adjustment policy. She wants a credit for the price
difference. The associate should:
Suggest that the customer return the coat, then buy it again at the discounted
price.
Suggest that the customer pay more attention tot he sale dates in the future.
Tell the customer there is nothing the associate can do to help her and move on
to the next customer.
© Ask the customer to wait while the sales associate ask the manager for approval.
Answer
Ask the customer to wait while the sales associate ask the manager for approval.