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Question

Ms. Siever calls the medical assistant to schedule her left knee x-ray. Ms. Siever is crying from her pain from her knee injury. The

medical assistant's appropriate response would be:

"Ms. Siever, you need to be quiet so I can focus on scheduling your appointment."

Answer

"I understand your pain, Ms. Siever. Let me help you by scheduling your x-ray appointment."

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The medical assistant should respond to Ms. Siever in a compassionate and understanding manner. They should acknowledge her pain and offer to help her by scheduling...