Question
Scenario:
You are an employee at the All-Things Asian Restaurant at the Rainbow Resort and Spa. All
orders have to be relayed to Mr. Wong, the new Chinese chef. who knows very little English.
In addition, Clive. a Rastafarian food runner. complained of feeling disrespected. The alleged
disrespect happened when he extended his hand in greeting and Mr. Wong bowed his head and
ignored his outstretched hand.
Clive is often late for his shift and is hesitant to transport pork dishes to the dining room. This
sometimes causes delays with customers meals which results in negative dining expe
Tasks:
1) Find a solution to one of the conflicts identified in the case
Answer
One solution to the conflict between Clive and Mr. Wong could be to provide cultural sensitivity training to all employees, including Mr. Wong, on how to respectfully greet and interact with people from different cultures. This could help prevent misunderstandings and promote a more inclusive and respectful work environment.