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Question

Select the correct answer.

Aden is responding to a customer who complained about delivery delays. He writes, "I hope that we can continue to work together next year on

projects that call for punctual, speedy delivery." Which goal for writing a negative message is Aden addressing?

• A.

Be empathetic.

• B. Be future-looking.

• с.

Be fair.

• D.

Be professional.

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Answer

The goal for writing a negative message that Aden is addressing is B. Be future-looking.

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Aden's response shows that he is looking towards the future and hoping to continue working with the customer despite the delivery delays. By mentioning "next...