Question
Select the correct answer.
Beth works at a customer care unit at a computer hardware supplier. The annual employee review suggested that Beth had the best customer
satisfaction ratio among her colleagues. Which characteristic of service is displayed in Beth's situation?
• A.
conformity
O B. homogeneity
O с.
perishability
• D.
heterogeneity
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Answer
B. Homogeneity (uniformity or consistency) is displayed in Beth's situation as she has the best customer satisfaction ratio among her colleagues, indicating that she consistently provides high-quality service.