Answer
1. Three basic roles of valet and butler service are:
- Providing personalized and attentive service to guests
- Maintaining cleanliness and orderliness of guest rooms and public areas
- Assisting guests with their needs and requests
2. The basic role of valet and butler service is to ensure that guests have a comfortable and enjoyable stay by providing them with personalized and attentive service. This includes maintaining cleanliness and orderliness of guest rooms and public areas, as well as assisting guests with their needs and requests.
3. An example of a situation where good rapport is established between the establishment and the guest is when the valet or butler anticipates the guest's needs and preferences, and provides them with personalized service. For example, if a guest prefers a certain type of pillow or has a specific dietary requirement, the valet or butler can ensure that these needs are met and that the guest feels valued and appreciated.